Tough tough week

I couldn't write much last month, because only the virtual keyboard on the tablet is working. I find virtual keyboards difficult and time consuming to use as a blogger. Today, though, I need to write, need to organize my thoughts. Tough, tough week. The evil one, who I won't name, was hard at work. I probably should have closed my mouth and not let my opinion been known, as it opened up biting comments about scheduling family events on my husband's day off and extreme irritation that I use all the plastic bags on the dog walks. I work in retail and I'm wondering how much verbal abuse should I have to take? The order is for today, but, when the customer called two days ago, said it was all wrong, had spent 20 minutes on the phone, how could I work in this business, I would not make it in the big city, would be terribly upset if clients were disappointed. This person threatened to post negative comments, to take orders to another business. The verbal abuse went on for 10 or 15 minutes, until I gave the owners' names and contact info. I had inputted lots of information, took the initiative to find out the name of the recipient and delivery details, sent the customer a copy of the orders. I knew intuitively from the get-go, that this customer would be difficult and at some point was going to yell and berate me. In the future, when I sense that there will be a situation, I refuse to deal and will let someone else handle the calls. I console myself with knowing that I helped 60 or so customers in the last few days and all thanked me for my time and help, and were happy with their gifts. Also, my friend at church told me, "It is over and done."