Seminar at Work

On Thursday and Friday, I attended a work seminar. The company president decided to bring in a trainer to help with increasing sales and minimizing complaints. I appreciated a meeting that we had several years ago because I learned some helpful hints. The first session lasted 3 1/2 hours and today's meeting lasted 2 hours. I think it will be helpful. I was feeling a bit disgruntled because I made a comment, the facilitator brought the meeting back to focus, and when he asked me if I was on the same page, I felt put on the spot. I felt that the "test" and role playing at the beginning was to demonstrate just how awry my thinking was. However, there were some areas where I was spot on. I came out of the meeting with a headache and had to stop on the way to work and get some pain reliever. Today we practiced taking phone orders, trying to implement the new ideas.