My 2nd time of opening the store

Today was the 2nd time that I opened the store. My friend had been on a trip, and didn't know that she was on the schedule. So when I called her, she was understandably upset. She told me that she would be in as soon as she could. I tried several times to get the ancient safe opened, but failed miserably. Figured the only thing that I could do was wait for my friend to come in. I couldn't take the phones off of our answering service as there was only me, myself and I, and I needed to watch the front, the sales flr. I took a call from a funeral director who indicated that working with us is difficult and that we should call and verify the time that someone would be at the home, usually 3:00 (we close at 3). And lastly, the president of the company was out and about, and we didn't know his plans, didn't know where he wanted the vans parked or if he wanted the alarm on.